Welcome To Tohono O’odham Nation Health Care
Patient Rights & Grievances
We are committed to providing respectful, culturally aligned healthcare where every patient is treated with dignity and empowered to speak up.
Patient Rights and Grievances
Our Commitment to You
At Tohono O’odham Nation Health Care, we believe that the journey to wellness is a shared responsibility. Rooted in our cultural values, we strive to ensure that every patient feels safe, respected, and heard. Understanding your rights and responsibilities helps us provide the highest quality of care for you and your family.
Patient Rights and Grievances
Your Rights As Patients
As a patient of TONHC, you have the right to:
- Respectful Care: Receive considerate and respectful care that honors your cultural and personal values, beliefs, and traditions.
- Information: Be fully informed about your diagnosis, treatment options, and prognosis in a language you understand.
- Privacy & Confidentiality: Expect that all communications and records pertaining to your care will be treated as confidential.
- Informed Consent: Participate in decisions involving your healthcare, including the right to accept or refuse treatment.
- Safety: Receive care in a safe setting, free from all forms of abuse, neglect, or harassment.
Patient Rights and Grievances
Your Responsibilities
To provide you with the best care possible, we ask that you:
- Provide accurate and complete information about your health history and current medications.
- Ask questions when you do not understand your treatment plan or what is expected of you.
- Follow the agreed-upon treatment plan and keep scheduled appointments.
- Be respectful of other patients and health care staff.
Patient Rights and Grievances
Grievances & Feedback
We value your feedback as it helps us improve our services. If you feel your rights have not been respected or you are dissatisfied with your care, you have the right to voice your concerns without fear of retribution.
How to File a Grievance:
- Speak with your Provider: We encourage you to first discuss any concerns with the department supervisor or your healthcare provider.
- Contact Patient Advocacy: If the issue is not resolved, you may contact our Patient Advocate office at (520) 383-7200.
- Written Formal Complaint: You may submit a written grievance via our [Contact Form] or by visiting the administration office at Sells Hospital or your local health center.
We are committed to reviewing all grievances promptly and providing you with a formal response regarding our findings and any actions taken.
Patient Rights and Grievances
Our Leadership
- CEO
- COO
- Program Directors
- Governing Body
Patient Rights and Grievances
Additional Resources
- Annual reports
- Strategic goals